Get Trained

About Our Trainings

CEPC offers a variety of in-person and remote trainings on practice transformation and implementing new models of team-based care. Trainings offered by CEPC are based on adult-learning theory and principles. Our highly-interactive and collaborative training strategy includes games, role-plays and problem-based case studies. During the course of the training, participants will practice new skills and receive feedback in real-time from trainers and fellow participants. Participants are encouraged to draw on their personal experiences working with patients and / or clinic staff.

Comprehensive Trainings

CEPC offers four comprehensive trainings:

Health Coach, Panel Management and Complex Care Management trainings

These trainings are geared toward training staff who provide direct patient care. Each of these three unique training curricula teach essential communication skills needed to work collaboratively with patients, as well as the content knowledge needed to work with specific patient populations.

Practice Coach training

This training provides core skills required to guide practices utilizing the 10 Building Blocks of high performing primary care as their transformation roadmap. The training is applicable to both people who work within and outside the clinic. This training equips practice coaches to empower and support the clinic or practice to carry out quality improvement on their own.


Upcoming Trainings

Practice Coach training

(June-July '24)

Complex Care Mgmt training

(July-August '24)

Health Coach training

(September-October '24)

Practice coaching training flyer screenshot
Complex care management training flyer screenshot
Health coach training flyer screenshot

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Organizational Assessments

At CEPC, we believe that training is necessary but not sufficient to transform practice. We offer readiness assessments with organizations interested in launching health coaching, panel management, or complex care management to ensure that they have the necessary infrastructure (e.g., standing orders) and supervision in place so that these new practices can be sustainable. After completion of training, we provide practice consultation to assist with implementation.

Additional Trainings

We provide support in management, supervision, staff retreats, team building, and leadership development. A few of the additional trainings we offer include, but not limited to:

  • Closing Care Gaps: Applying the HEAR Technique
  • Collecting Patient Demographic Data: SOGI and REaL
  • Eliciting Authentic Community / Patient Input Within & Beyond the Clinic Walls
  • Fostering Engagement through Advanced Facilitation Skills
  • Meeting Patients Where They Are through Trauma Informed Practice
  • Optimizing Team-Based Care: Reimagining Team Roles + Troubleshooting & Tackling Challenges
  • Promising Practices in Addressing Social Determinants of Health
  • Putting Pragmatic Approaches into Practice: Addressing Common Challenges (Staffing, Turnover, Burnout)
  • Using Data to Drive Action


Contact Us

If you are interested in having CEPC train you as an individual or your organization, please contact [email protected].